Terms & Conditions

Last Updated: January 2026 | Effective Date: January 26, 2026

UNITY HOUSING ALLIANCE - TERMS & CONDITIONS

TERMS OF SERVICE AGREEMENT

1. ACCEPTANCE OF TERMS

1.1 Agreement Binding

By accessing, browsing, or using the website www.unityhousingalliance.org (the "Website"), including all content, services, and features offered through the Website, you ("User," "you," or "your") agree to be legally bound by these Terms & Conditions (the "Terms").

These Terms constitute a valid and enforceable agreement between Unity Housing Alliance, a registered nonprofit organization (the "Company," "we," "us," "our"), and you.

1.2 Scope of Agreement

These Terms govern:

• Access to and use of the Website
• Mobile applications or versions of the Website
• All services provided through the Website (donation systems, housing applications, volunteer registration, contact forms, etc.)
• Interactions with Company staff and representatives through the Website
• All content, materials, information, and communications available on the Website

1.3 Capacity to Accept

By using the Website, you represent and warrant that:

• You are at least 18 years of age (or the age of majority in your jurisdiction)
• You have the legal capacity to enter into a binding agreement
• You are not a person prohibited by law from receiving services offered on the Website
• You are not using the Website on behalf of any entity, organization, or person without proper authorization
• All information you provide is truthful, accurate, and complete

1.4 Conditional Use

Your use of the Website is conditioned upon your acceptance of these Terms in their entirety. If you do not agree to any provision of these Terms, you may not use the Website. Continued use of the Website following the posting of modified Terms constitutes your acceptance of the revised Terms.

1.5 Acknowledgment of Receipt

By using the Website, you acknowledge that you have:

• Read these Terms & Conditions in full
• Understood the terms, conditions, and limitations
• Agreed to be bound by all provisions
• Had the opportunity to consult with legal counsel before accepting these Terms

2. TYPES OF TERMS OF SERVICE & COMPONENTS

Unity Housing Alliance's Terms of Service include multiple component types designed to protect both the Company and Users:

2.1 Operational Terms of Service

Components:

• Website access and availability
• Service performance standards
• Technical requirements and specifications
• User account creation and management
• Password and authentication requirements
• User login credentials and security obligations
• Device and browser compatibility requirements
• Service uptime guarantees (or lack thereof)
• Scheduled maintenance and downtime notifications

Legal Purpose: Establish clear expectations for Website functionality, user responsibilities in maintaining account security, and Company's performance obligations.

2.2 Behavioral Terms of Service

Components:

• Prohibited conduct and illegal activities
• Harassment and abuse prevention
• Discrimination and hate speech prohibitions
• Spam and unsolicited communications policies
• Intellectual property infringement prevention
• Misinformation and false claims standards
• Privacy and confidentiality obligations
• Age-appropriate content rules
• Substance abuse and harm prevention guidelines

Legal Purpose: Establish behavioral standards, create enforceable conduct rules, protect other users from harm, and shield Company from liability for user-generated content.

2.3 Financial Terms of Service

Components:

• Payment processing and transaction terms
• Refund and cancellation policies
• Pricing and fee structures
• Tax obligations and responsibility allocation
• Currency specifications
• Payment method acceptance
• Billing address verification requirements
• Chargeback and dispute procedures
• Fraud detection and prevention measures

Legal Purpose: Clarify financial obligations, protect payment systems, establish fraud prevention measures, and define refund procedures to reduce financial disputes.

2.4 Intellectual Property Terms of Service

Components:

• Copyright ownership and licensing
• Trademark protection and usage rights
• Patent information and claims
• User-generated content ownership and licensing
• Content attribution requirements
• Reproduction and distribution limitations
• Derivative works restrictions
• Reverse engineering prohibitions
• Digital rights management (DRM) protections

Legal Purpose: Protect Company's intellectual property, establish clear ownership of all content, prevent unauthorized use, and establish licensing frameworks.

2.5 Liability & Indemnification Terms of Service

Components:

• Limitation of liability caps and exclusions
• Indemnification obligations and procedures
• Assumption of risk acknowledgments
• Warranty disclaimers (express and implied)
• Third-party service disclaimers
• Medical/healthcare liability disclaimers
• Housing/accommodation liability disclaimers
• Case management services disclaimers
• External link and website disclaimers

Legal Purpose: Limit Company's legal exposure, establish clear liability boundaries, and protect Company from claims arising from User actions or third-party services.

2.6 Termination & Enforcement Terms of Service

Components:

• Account termination procedures
• Grounds for termination (with cause)
• Termination without cause
• Suspension procedures
• Appeal and reinstatement processes
• Survival clauses (terms surviving termination)
• Data retention and deletion policies
• Remedies and enforcement mechanisms

Legal Purpose: Establish Company's right to control service access, remove problematic users, enforce conduct rules, and preserve evidence for legal proceedings.

2.7 Dispute Resolution Terms of Service

Components:

• Arbitration clause and procedures
• Mediation requirements
• Small claims court carve-outs
• Class action waivers
• Jury trial waivers
• Venue selection
• Forum selection
• Statute of limitations
• Cost allocation

Legal Purpose: Direct disputes to efficient resolution mechanisms, reduce litigation costs, protect Company from class action exposure, and establish dispute procedures.

2.8 Privacy & Data Protection Terms of Service

Components:

• Data collection and usage disclosures
• Personal information handling procedures
• Data retention and deletion timelines
• Third-party data sharing
• Cookie and tracking technology usage
• GDPR/CCPA compliance statements
• Data breach notification procedures
• User rights and access to personal data

Legal Purpose: Establish data handling procedures, ensure regulatory compliance, and provide transparency regarding personal information collection and use.

2.9 Limitation & Disclaimer Terms of Service

Components:

• "AS-IS" service disclaimers
• No warranty of merchantability
• No warranty of fitness for particular purpose
• Third-party service disclaimers
• External resource disclaimers
• Force majeure clauses
• Service interruption disclaimers
• Security and hacking disclaimers

Legal Purpose: Disclaim liability for service quality issues, third-party actions, security breaches, and unforeseen circumstances.

2.10 Modification & Amendment Terms of Service

Components:

• Right to modify Terms
• Notice procedures for modifications
• Acceptance of modified Terms
• Effective dates for changes
• Grandfather clauses (if any)
• Material change definitions
• Continued use as acceptance

Legal Purpose: Preserve Company's right to update Terms as business needs change, establish fair notice procedures, and create clear acceptance mechanisms.

3. USER BEHAVIOR RULES & CONDUCT STANDARDS

3.1 Prohibited Conduct

Users are strictly prohibited from:

A. Illegal Activities

• Committing, facilitating, or encouraging any illegal activity
• Violating any federal, state, local, or international law or regulation
• Participating in fraud, forgery, embezzlement, or other financial crimes
• Soliciting or engaging in criminal activity
• Evading law enforcement or court orders

B. Harassment & Abuse

• Harassing, threatening, intimidating, stalking, or bullying any person
• Sending unsolicited messages or communications
• Engaging in cyberstalking or doxxing
• Making threats of violence or self-harm
• Creating hostile environments for other users
• Posting abusive, vulgar, or profane content directed at individuals

C. Discrimination & Hate Speech

• Posting content that discriminates based on protected characteristics (race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, etc.)
• Promoting hate speech, supremacy, or extremism
• Encouraging violence against protected groups
• Demean or dehumanize individuals or groups

D. Intellectual Property Infringement

• Reproducing, distributing, or displaying copyrighted content without authorization
• Using Company trademarks, service marks, or logos without permission
• Infringing on patents or trade secrets
• Plagiarizing content
• Misattributing authorship

E. Misinformation & False Claims

• Posting false, misleading, or deceptive information
• Making unsubstantiated medical or legal claims
• Spreading misinformation about Company services
• Impersonating Company staff or representatives
• Falsifying credentials or qualifications
• Making false statements about housing availability or terms

F. Spam & Unsolicited Communications

• Sending unsolicited commercial advertisements
• Mass mailing or flooding the Website with repetitive content
• Posting promotional content without authorization
• Using bots or automated systems to generate engagement
• Harvesting email addresses or contact information
• Phishing or social engineering attacks

G. Privacy & Security Violations

• Accessing another user's account without authorization
• Sharing another person's personal information
• Collecting personal data without consent
• Bypassing security measures or firewalls
• Attempting to access restricted areas of the Website
• Sharing passwords or login credentials
• Violating the privacy of minors

H. Harmful Content

• Posting content that encourages self-harm or suicide
• Distributing instructions for illegal drugs or weapons
• Posting child exploitation material or CSAM
• Distributing malware, viruses, or malicious code
• Creating content designed to cause harm
• Promoting eating disorders or dangerous practices

I. Manipulation & Fraud

• Creating fake accounts or using false identities
• Manipulating voting systems or engagement metrics
• Engaging in fraudulent schemes
• Misrepresenting housing qualifications or needs
• Attempting to obtain services through deception
• Running pyramid schemes or financial scams

J. Service Abuse

• Attempting to gain unauthorized access to the Website
• Disrupting or degrading Website performance
• Using the Website in violation of these Terms
• Reverse engineering or decompiling Website code
• Attempting to hack or breach security systems
• Overwhelming the Website with requests (DoS attacks)
• Scraping content without authorization

3.2 Content Standards

All user-generated content must:

• Be truthful and accurate
• Respect the privacy and dignity of others
• Not violate intellectual property rights
• Comply with all applicable laws
• Be appropriate for the intended audience
• Not contain graphic violence or explicit sexual content
• Not contain hate speech or discriminatory language

3.3 Housing Application & Services Standards

Users applying for housing or services agree to:

• Provide truthful and complete information
• Comply with all application requirements and deadlines
• Participate in case management in good faith
• Maintain communication with Company staff
• Comply with housing rules and community standards
• Report any changes in circumstances or information
• Respect the housing and rights of other residents
• Participate in supportive services offered

3.4 Volunteer & Staff Standards

Volunteers and staff members agree to:

• Maintain professional and respectful conduct
• Protect the privacy and dignity of service users
• Comply with all training and behavioral standards
• Report misconduct or policy violations
• Maintain confidentiality of sensitive information
• Avoid conflicts of interest
• Follow all Company policies and procedures
• Treat all individuals with respect and compassion

3.5 Enforcement of Conduct Rules

Company reserves the right to:

• Monitor User conduct and Website activity
• Remove or restrict access to content violating these Terms
• Suspend or terminate User accounts
• Report illegal activity to law enforcement
• Pursue civil or criminal legal action
• Cooperate with investigations by authorities
• Take immediate action for imminent safety threats

4. INTELLECTUAL PROPERTY RIGHTS

4.1 Company Ownership

A. Website & Content Ownership

Unity Housing Alliance retains all right, title, and interest in:

• The Website design, layout, and structure
• All original content, text, graphics, images, and multimedia
• Website software, code, and technology
• Company logos, trademarks, and service marks
• Company name and brand identity
• All compilations and collections of content
• Selection, coordination, and arrangement of elements

Legal Status: All Website content is the exclusive property of Unity Housing Alliance and is protected by copyright, trademark, and other intellectual property laws.

B. Copyright Protection

• All original content is copyright © 2026 Unity Housing Alliance
• Copyright protection extends to all text, graphics, images, layouts, and compilations
• Infringement of Company copyright may result in civil and criminal liability
• Company enforces copyright through DMCA takedown notices and legal action

C. Trademark Protection

Company trademarks and service marks include:

• "Unity Housing Alliance"
• Company logo and visual identity
• Any other marks designated as trademarks

Unauthorized use of marks is prohibited and may result in legal action.

4.2 User License to Company

By posting, uploading, or submitting content to the Website ("User Content"), Users grant:

A. License Grant

• Non-exclusive, worldwide, royalty-free license to use User Content
• License to reproduce, modify, and create derivative works
• License to display, perform, and distribute User Content
• Right to sublicense these rights to third parties
• License survives termination of User's account

B. Scope of License

• License extends to all purposes related to Website operation and services
• Company may use User Content in marketing, educational materials, and promotional content
• Company may modify User Content for formatting or safety purposes
• User Content may be associated with User's name or anonymized

C. User Representations

Users represent and warrant that:

• They own or control all rights to User Content
• User Content does not infringe intellectual property rights
• User Content complies with these Terms and all laws
• User Content does not violate privacy or publicity rights
• Granting the license does not create legal liability

4.3 User Content Restrictions

Users may not:

• Post content that infringes intellectual property rights
• Use others' copyrighted materials without permission
• Post trademarked content without authorization
• Plagiarize or misattribute content
• Post confidential or proprietary information
• Use content in violation of license restrictions

4.4 Company Right to Remove Content

Company may remove User Content that:

• Violates intellectual property rights
• Violates these Terms or applicable law
• Contains harmful, abusive, or inappropriate material
• Is spam or fraudulent
• Violates third-party rights
• Threatens Website security or performance

Notification: Company will provide notice of removal when reasonably practical.

4.5 DMCA Compliance

A. Copyright Infringement Claims

If you believe content on the Website infringes your copyright:

• Send written notice to: join@unityhousingalliance.org
• Include description of copyrighted work
• Include location of infringing material
• Provide proof of ownership
• Include statement that claim is made in good faith
• Include your name, address, and phone number
• Include signature (physical or electronic)

B. Counter-Notification

If your content was removed for copyright infringement:

• You may submit counter-notification to: join@unityhousingalliance.org
• Include your name, address, and phone number
• Identify the removed content
• Provide statement under penalty of perjury
• Include consent to jurisdiction and service of process

C. Re-Upload Policy

Company may re-upload content following counter-notification if:

• Claimant does not file legal action within 10 days
• Claimant's legal action is dismissed
• Company determines counter-notification is valid

4.6 Prohibited Uses of Content

Users may not:

• Reproduce content without permission
• Create derivative works from Company content
• Use content for commercial purposes
• Remove copyright or attribution notices
• Use content in advertising or marketing
• Distribute content outside the Website
• License or sell Company content
• Use content to compete with Company

4.7 Fair Use Limitations

Nothing in these Terms restricts fair use of Company content for:

• Criticism, commentary, or news reporting
• Teaching, scholarship, or research
• Parody or satire
• Transformative uses that add new meaning or value

Fair use determinations are made on a case-by-case basis per copyright law.

5. WEBSITE CONTENT & USAGE RIGHTS

5.1 Limited License

Company grants Users a limited, non-exclusive, non-transferable license to:

• Access and view Website content for personal use
• Download content for personal, non-commercial purposes
• Print content for personal use
• Share content with others via social media (with proper attribution)

Restrictions:

• License does not permit commercial use
• License does not permit modification of content
• License does not permit sublicensing
• License does not permit systematic downloading
• License does not permit scraping or automated access

5.2 Permitted Uses

Users may:

• Browse the Website and view content
• Download materials for personal reference
• Share information with friends and family
• Comment on content and engage with community
• Submit applications for housing or services
• Make donations through secure payment systems
• Volunteer through the Website
• Contact Company with inquiries

5.3 Prohibited Uses

Users may not:

• Use content for commercial purposes
• Modify, adapt, or translate content
• Remove copyright or attribution notices
• Create derivative works
• Sell or license content
• Use content in competing services
• Republish content without permission
• Use content in advertising or marketing
• Distribute content beyond intended use
• Frame or inline link Website content on other sites
• Harvest or scrape content
• Use automated tools to access content
• Cache content on external servers

5.4 Third-Party Content

The Website contains links to third-party websites, resources, and services ("Third-Party Content"):

A. No Endorsement

• Company does not endorse or control Third-Party Content
• Company is not responsible for Third-Party Content accuracy
• Company does not guarantee Third-Party Content legality
• Third-Party Content use is at User's own risk

B. Third-Party Terms

• Third-Party Content is governed by third-party terms of service
• Users must comply with third-party terms when accessing their services
• Company is not responsible for third-party terms or policies

C. Liability Disclaimer

• Company is not liable for Third-Party Content
• Company is not liable for third-party service quality
• Company is not liable for links or referrals
• Third-party services are provided "AS-IS"

5.5 External Links

Company may provide links to external websites, social media, and resources:

• Links are provided for convenience only
• Company does not control external content
• Company does not endorse external websites
• Company is not responsible for external website content
• External website use is at User's own risk
• Company is not liable for external website availability or performance

6. TERMINATION CLAUSE

6.1 Termination for Cause

Company may terminate User's account and access to the Website, effective immediately, if:

A. Violation of Terms

• User violates any provision of these Terms
• User engages in prohibited conduct
• User violates any applicable law
• User abuses Website systems or resources

B. Illegal or Harmful Activity

• User engages in illegal activity
• User threatens violence or harm
• User harasses other users
• User exploits minors
• User engages in fraud or deception

C. Safety & Security Threats

• User poses a threat to Website security
• User attempts unauthorized access
• User distributes malware or viruses
• User engages in hacking or exploits
• User threatens other users' safety

D. Housing Program Violations

• Resident violates lease or housing agreement
• Resident fails to comply with case management
• Resident engages in illegal activity
• Resident threatens other residents or staff
• Resident violates community standards

E. Repeated Violations

• User violates Terms multiple times
• User ignores warnings or remediation requests
• User continues prohibited activity after notice

6.2 Termination Without Cause

Company may terminate User's account at any time for any reason:

• No cause or justification required
• Company provides reasonable notice when practicable
• User retains rights to information obtained before termination
• Termination is effective upon notice or immediately

6.3 Termination by User

Users may terminate their own account by:

• Submitting written request to: join@unityhousingalliance.org
• Providing account identification information
• Confirming termination is intentional
• Understanding termination is permanent

Effect: Termination ends User's right to access Website and services.

6.4 Suspension vs. Termination

Suspension: Temporary restriction of access

• User retains account but cannot access Website
• Usually applied for violations or investigations
• User may appeal suspension
• Suspension may be lifted if issues are resolved

Termination: Permanent removal of access

• User account is deactivated
• Data may be retained or deleted per policy
• User loses all access rights
• Termination may be permanent or appealable

6.5 Survival Clause

The following provisions survive account termination:

• Intellectual Property Rights (Section 4)
• Limitation of Liability (Section 7)
• Indemnification (Section 8.4)
• Governing Law (Section 8)
• Any other provisions intended to survive
• Company's right to pursue legal remedies
• User's indemnification obligations

6.6 Appeal & Reinstatement

Users may appeal account termination by:

• Submitting written appeal to: join@unityhousingalliance.org
• Explaining why termination was unjustified
• Providing relevant information or evidence
• Demonstrating commitment to compliance

Company's Decision:

• Company reviews appeal and decides within 30 days
• Company decision is final and binding
• Company may reinstate, deny, or impose conditions
• Denial is not appealable

6.7 Data Upon Termination

Upon termination:

A. Data Retention

• Company may retain User data for legal purposes
• Company may retain data for dispute resolution
• Company may retain data as required by law
• Company retains backup data per normal procedures

B. Data Deletion

• Company may delete User data after retention period
• Users may request data deletion (subject to legal holds)
• Company is not obligated to delete data
• Deletion is not guaranteed to be complete

C. Residual Data

• Company is not liable for residual data after deletion
• Backup copies may persist beyond deletion
• Third-party services may retain data
• Deletion may take extended time periods

6.8 Post-Termination Use

Users may not:

• Create new accounts to circumvent termination
• Access the Website using other accounts
• Continue using services after termination notice
• Attempt to regain access through unauthorized means
• Encourage others to violate termination

7. LIMITATION OF LIABILITY

7.1 Disclaimer of Warranties

A. Express Disclaimer

THE WEBSITE AND ALL SERVICES ARE PROVIDED "AS-IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED.

B. Implied Warranties Disclaimed

COMPANY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING:

• Warranty of merchantability
• Warranty of fitness for particular purpose
• Warranty of non-infringement
• Warranty of title
• Warranty of accuracy, completeness, or timeliness
• Warranty of error-free operation
• Warranty of uninterrupted service
• Warranty of data security

C. Third-Party Service Warranties

Company does not warrant:

• Third-party service quality or reliability
• Third-party content accuracy or legality
• Third-party payment processor security
• Third-party housing or social services
• Third-party website or resource availability

7.2 Limitation of Liability

A. Cap on Liability

IN NO EVENT SHALL COMPANY'S TOTAL LIABILITY TO USER EXCEED THE GREATER OF: (a) The amount User paid to Company in the 12 months preceding the claim; or (b) One Hundred Dollars ($100.00)

B. Exclusion of Damages

COMPANY IS NOT LIABLE FOR:

• Indirect damages or losses
• Consequential damages
• Incidental damages
• Special damages
• Punitive damages
• Lost profits or revenue
• Lost business opportunity
• Lost data or information
• Loss of use or enjoyment
• Reputational harm
• Any other damages not directly caused by Company's breach

C. Exception to Liability Cap

The liability cap does not apply to:

• Personal injury or death
• Fraud or intentional misconduct
• Gross negligence
• Violations of law that cannot be limited
• Indemnification obligations
• As prohibited by law

7.3 Service Availability Disclaimer

Company does not warrant:

• Website will always be available
• Website will be error-free
• Website will be secure from hacking
• All features will work properly
• Website data will not be lost
• Website will meet User expectations

User Responsibility:

• Users are responsible for backing up data
• Users are responsible for verifying information
• Users are responsible for protecting passwords
• Users bear all risk of data loss or corruption

7.4 Housing & Services Disclaimer

A. No Housing Guarantee

• Company does not guarantee housing availability
• Company does not guarantee specific housing terms
• Company does not guarantee housing quality
• Company does not guarantee case manager availability
• Company does not guarantee service outcomes

B. No Medical/Legal Advice

• Website does not provide medical advice
• Website does not provide legal advice
• Website does not replace professional services
• Users should consult professionals for medical/legal matters
• Company is not liable for reliance on Website information

C. Services "AS-IS"

• Housing and services are provided "as-is"
• Company does not guarantee service quality
• Company does not guarantee desired outcomes
• Users should evaluate services independently
• Company is not liable for service results

7.5 Security Disclaimer

A. No Perfect Security

• No Internet transmission is 100% secure
• Hacking and breaches are possible
• User data may be compromised despite safeguards
• Company cannot guarantee data security
• Users assume risk of data breach

B. Password Security

• Users are responsible for password security
• Users must not share passwords
• Users are liable for unauthorized account use
• Company is not liable for password compromise
• Users must report unauthorized access immediately

C. Third-Party Security

• Third-party payment processors: users assume risk
• Third-party hosting: users assume risk
• Third-party services: users assume risk
• Company is not liable for third-party security failures

7.6 Force Majeure

Company is not liable for inability to provide services due to:

• Natural disasters or "acts of God"
• War, terrorism, or armed conflict
• Government actions or regulations
• Pandemics, epidemics, or public health crises
• Utility failures or telecommunications problems
• Strikes or labor actions
• Internet infrastructure failures
• Circumstances beyond Company's reasonable control

8. GOVERNING LAW & JURISDICTION

8.1 Governing Law

These Terms are governed by and construed in accordance with:

• The laws of the State of Ohio, United States of America
• Federal laws of the United States
• Without regard to Ohio's conflicts of law provisions
• Excluding the United Nations Convention on Contracts for International Sale of Goods

8.2 Jurisdiction & Venue

A. Exclusive Jurisdiction

Users agree to the exclusive jurisdiction of:

• State courts of Ohio (Hamilton County preferred)
• Federal courts located in Ohio
• No other state or federal courts have jurisdiction

B. Venue Selection

• Users consent to venue in Hamilton County, Ohio
• Users waive any objection to venue
• Users agree to submit to personal jurisdiction
• Users waive any forum non conveniens defense

8.3 Consent to Service of Process

Users consent to:

• Service of process at email address on file
• Service of process at mailing address provided
• Service of process via certified mail
• Service of process via electronic notice
• Service of process as permitted by law

8.4 Indemnification

Users agree to indemnify and hold harmless Company from:

• All claims, damages, and costs arising from User's use of Website
• All claims arising from User's violation of these Terms
• All claims arising from User Content posted by User
• All claims arising from User's conduct or behavior
• All claims arising from intellectual property infringement by User
• Attorney's fees and legal costs
• Third-party claims against Company related to User's actions

User Obligations:

• User assumes defense of claims at Company's direction
• User reimburses Company for defense costs
• User does not settle without Company's consent
• User cooperates with Company in defense

8.5 User's Assumptions

Users assume all risk and responsibility for:

• Website use and misuse
• User-generated content
• Interactions with other users
• Housing and services obtained through Website
• Third-party services and websites
• Data loss or corruption
• Account compromise or unauthorized use
• Reliance on Website information
• Any other risks related to Website use

9. LEGAL IMPLICATIONS & ENFORCEMENT

9.1 Legal Enforceability

A. Valid & Enforceable Agreement

These Terms constitute a valid, binding, and enforceable agreement between Company and User. The agreement is enforceable by:

• Company against User in court proceedings
• Company against User through arbitration
• User against Company if Company breaches
• Third parties to whom rights are assigned

B. Authority to Enforce

Company has the legal authority and right to:

• Enforce these Terms through all available legal remedies
• Sue for damages or injunctive relief
• Seek specific performance of obligations
• Pursue criminal remedies if applicable
• Terminate services for violations
• Remove content violating Terms

9.2 Remedies for Breach

A. Company's Remedies

If User breaches these Terms, Company may:

• Terminate User's account and access
• Remove or disable User Content
• Pursue civil litigation for damages
• Seek injunctive relief to prevent further violations
• Report illegal activity to law enforcement
• Cooperate with law enforcement investigations
• Refer claims to collection agencies
• Pursue criminal charges if applicable

B. Equitable Relief

Company is entitled to seek equitable relief including:

• Injunctive relief to prevent irreparable harm
• Specific performance to compel compliance
• Temporary restraining orders
• Preliminary injunctions
• Permanent injunctions
• Court orders for account deletion or data removal

C. Monetary Damages

Company may recover:

• Direct damages from breach
• Lost profits from interrupted services
• Costs of enforcing Terms (attorney's fees, court costs)
• Damages from intellectual property infringement
• Reputational damages (where applicable)
• Punitive damages in cases of willful violation

9.3 Enforcement Procedures

A. Notice & Opportunity to Cure

For violations not involving imminent danger:

• Company provides written notice of violation
• User has 7 days to cure/remediate
• Company may extend cure period at its discretion
• Failure to cure may result in termination

Exception: Imminent danger situations permit immediate termination without notice.

B. Investigation Process

Company may:

• Investigate alleged violations
• Request information from User
• Review User conduct and activity
• Consult with legal counsel
• Involve law enforcement if needed
• Take reasonable steps to investigate

C. Documentation

Company maintains:

• Records of violations
• Communication with User
• Evidence of breach
• Documentation for legal proceedings
• Logs of enforcement actions

9.4 Legal Claims & Procedures

A. Burden of Proof

• Company bears burden in breach claims
• User bears burden for affirmative defenses
• Criminal charges require proof beyond reasonable doubt
• Civil claims require preponderance of evidence

B. Defenses

Users may assert defenses including:

• Factual inaccuracy of alleged violation
• Conduct does not violate Terms
• Circumstances beyond User's control
• Company's waiver of enforcement
• Statute of limitations
• Other legal defenses

C. Counterclaims

If Company sues User, User may:

• Assert counterclaims against Company
• Seek damages for Company's breach
• Claim unjust enrichment
• Assert other legal defenses

9.5 Statute of Limitations

A. Limitations Period

• Claims under these Terms must be brought within two (2) years
• Claims beginning after two years are barred
• Time runs from date of breach or discovery
• Limitations period may be extended by law

B. Tolling

Limitations period may be tolled (paused) by:

• Company's actions preventing discovery
• Fraudulent concealment of breach
• Minority status of User
• Disability of User
• Other legal grounds

9.6 Severability & Waiver

A. Severability

If any provision is found invalid or unenforceable:

• Invalid provision is severed
• Remaining provisions remain valid
• Court may reform provision to enforce intent
• Company may remove invalid provision

B. Waiver

• Company's failure to enforce is not waiver
• No single waiver waives future rights
• Partial enforcement doesn't waive other claims
• Waiver must be in writing and signed

9.7 Injunctive Relief

A. Right to Injunctive Relief

Company is entitled to seek injunctive relief for:

• Intellectual property infringement
• Breach of confidentiality
• Violation of use restrictions
• Threat to Website security
• Harassment or abuse
• Threatened irreparable harm

B. Availability

Injunctive relief is available without posting bond, and User waives:

• Requirement to post security bond
• Right to contest bond amount
• Right to delay injunction pending trial
• Right to appeal preliminary injunction (except on law)

9.8 Attorney's Fees & Costs

A. Recovery of Legal Costs

The prevailing party in legal proceedings may recover:

• Reasonable attorney's fees
• Court costs and filing fees
• Expert witness fees
• Investigation and discovery costs
• Other reasonable litigation costs

B. Prevailing Party Definition

Prevailing party is:

• Party who wins at trial or arbitration
• Party in whose favor settlement is reached
• Party who achieves substantial relief
• Party who successfully defends claim

10. DISPUTE RESOLUTION

10.1 Informal Resolution

Before pursuing formal legal action:

A. Step One: Notice

User or Company provides written notice including:

• Specific violation or claim
• Relevant facts and circumstances
• Proposed resolution
• Deadline for response (minimum 30 days)

B. Step Two: Good Faith Negotiation

Parties engage in good faith negotiation:

• Direct communication between parties
• Attempt to reach mutually acceptable resolution
• Both parties act reasonably and cooperatively
• Discussion occurs for minimum 30 days

C. Step Three: Escalation

If unresolved, matter escalates to:

• Company Director or Manager
• Senior decision-maker with settlement authority
• Additional 30-day negotiation period
• Parties attempt to resolve in good faith

10.2 Mediation

If negotiation fails:

A. Mediation Process

• Parties mutually select neutral mediator
• Mediation held in Ohio
• Parties split mediator costs equally
• Mediation lasts minimum 30 days
• Each party presents position to mediator
• Mediator attempts to facilitate resolution

B. Mediation Confidentiality

• Mediation discussions are confidential
• Settlement offers are confidential
• Mediator cannot be compelled to testify
• Statements in mediation are not admissible
• Confidentiality survives mediation conclusion

10.3 Arbitration Clause

A. Agreement to Arbitrate

Users and Company agree that disputes shall be resolved by binding arbitration, NOT court proceedings.

B. Arbitrable Disputes

This arbitration clause covers:

• All contract disputes
• All tort claims
• All property disputes
• All breach of duty claims
• All statutory claims
• All other disputes arising from Website use

C. Exceptions to Arbitration

Arbitration does not apply to:

• Intellectual property infringement claims (Company may sue in court)
• Injunctive relief requests (may be sought in court)
• Claims for injunctions (may be brought in court)
• Claims that cannot be arbitrated by law

D. Arbitration Procedures

Arbitration shall be conducted under:

• American Arbitration Association (AAA) rules
• AAA Commercial Arbitration Rules & Mediation Procedure
• AAA Consumer Arbitration Rules (if User is consumer)
• Arbitrator selection per AAA procedures
• Hearing location in Ohio

E. Arbitrator Selection & Authority

• Single arbitrator selected per AAA rules
• Arbitrator must be neutral and impartial
• Arbitrator has authority to interpret contract
• Arbitrator has authority to award damages
• Arbitrator decision is final and binding
• Limited appeal rights per arbitration law

10.4 Class Action Waiver

A. Agreement to Waive Class Action

Users and Company agree that arbitration/litigation shall be on individual basis only.

B. No Class or Collective Actions

Users may not:

• Bring class action lawsuits
• Pursue collective action claims
• Join claims with other users
• Assert representative claims
• Pursue mass arbitration
• Form user class or collective

C. Effect of Waiver

• Each User's claim is decided individually
• Arbitrator cannot consolidate claims
• Users cannot aggregate claims for larger amount
• Each party bears own costs
• Class action waiver is independent and severable

10.5 Small Claims Court Carve-Out

A. Small Claims Court

Users may pursue claims in small claims court if:

• Claim is within small claims court jurisdiction
• Claim is pursued individually (not class action)
• User files in proper jurisdiction
• User complies with small claims procedures

B. Effect

• Small claims court proceeding does not waive arbitration for future disputes
• If User files in small claims court, Company may remove to arbitration
• User retains right to arbitration despite small claims filing

10.6 Jury Trial Waiver

A. Waiver of Right to Jury Trial

Users and Company waive:

• Right to jury trial
• Right to jury determination of facts
• Right to jury determination of law
• Right to jury verdict
• Jury trial in any proceeding

B. Effect

• Disputes are decided by arbitrator or judge
• No jury is impaneled
• No jury instructions are given
• Fact-finding is by arbitrator/judge

10.7 Litigation Proceedings

If arbitration is not enforced or available:

A. Jurisdiction & Venue

• Exclusive jurisdiction in state or federal court in Ohio
• Exclusive venue in Hamilton County, Ohio
• User consents to jurisdiction and venue
• User waives objections to venue

B. Applicable Law

• Law of State of Ohio applies
• Federal law applies to federal claims
• Conflicts of law rules do not apply

11. MODIFICATIONS TO TERMS

11.1 Right to Modify

Company reserves the right to modify these Terms at any time:

• No advance notice required (except as noted below)
• Modifications are effective upon posting
• Company may modify for any reason
• Company may discontinue provisions
• User continued use constitutes acceptance

11.2 Material Changes Notice

For material changes to Terms, Company provides:

• Notice posted on Website homepage
• Email notice to registered users (if available)
• In-app notice (if applicable)
• 30 days' notice period before effectiveness (optional)

11.3 Acceptance of Modified Terms

Users accept modified Terms by:

• Continuing to use the Website after notice
• Creating a new account after modification
• Explicitly clicking "Accept" button
• Checking box acknowledging modified Terms
• Any other affirmative acceptance

11.4 Notification

Company notifies Users of modifications through:

• Website homepage banners
• Email to account email address
• In-app notifications
• Social media announcements
• Direct communication where feasible

11.5 Preserved Rights

• Company's right to terminate services is preserved
• Company's intellectual property rights are preserved
• Company's indemnification rights are preserved
• Company's liability limitations are preserved
• Company's right to enforce Terms is preserved

12. CONTACT INFORMATION

12.1 Company Contact Details

Mailing Address:
Unity Housing Alliance
Cincinnati, Ohio
United States

Email Address:
join@unityhousingalliance.org

Telephone:
(513) 341-5595

Website:
www.unityhousingalliance.org

12.2 Communications

Users may contact Company regarding:

• Website technical issues
• Account problems
• Service complaints
• Violation reports
• Legal notices
• Data requests
• Other inquiries

12.3 Notice Requirements

Legal notices to Company must include:

• Subject line: "Legal Notice"
• Description of matter
• Relevant facts and circumstances
• Requested resolution
• User name and email
• User signature

Legal notices are effective upon receipt at Company email or mailing address.

12.4 Response Time

Company responses:

• Support inquiries: 5-7 business days
• Urgent matters: 24-48 hours
• Legal notices: 10-15 business days
• Copyright notices: per DMCA requirements
• Government requests: per legal process

12.5 Official Communications

Official communications from Company may be sent via:

• Email to registered account email address
• Mailing address on file
• Website notifications or banners
• In-app messages
• Telephone call to registered number